Shipping

Delivery

We calculate our shipping rate via the Australia Post standard shipping rates on each order delivered to a single Australian mailing address. Orders over $100 will receive free delivery to a single Australian address.

Only delivery to Australian residential, business & PO Box addresses are accepted (international shipping addresses are NOT accepted). Please phone our team prior to completing an online order if you wish to discuss further, or to arrange delivery to multiple addresses.

We use Australia Post, Fastway and other courier providers where necessary for delivery to all areas of Australia and aim to have your order delivered within 7 working days. To some regional parts of Australia, delivery can take longer.

During busy periods, such as Free Shipping Events, Christmas, and public holidays, delays in delivery can occur due to the capacity of our transport providers and business holiday closures between Christmas and New Year.

Please make sure that delivery address and postcode are correct as we cannot be responsible for non-delivery due to an incorrect address provided. In the event of extreme weather or other events out of our control (eg civil actions, delivery vehicle breakdown etc) we cannot be responsible for any delivery delays.

We ship and track all orders via a Courier or Australia Post and a signature is required upon delivery. If no-one is home at the time of delivery a card will be left explaining the options to either collect your parcel from the nearest Post Office if it is being shipped via Australia Post or to organise to have it redelivered it arriving via courier.

When ordering if you would like your delivery to be left in a secure place without the need for a signature you can specify this in the delivery comments section of the order. This acts as an “authority to leave” notification and Tambo Valley Honey cannot be held responsible for loss or damage to this delivery.

Christmas Delivery

Please ensure you place your Christmas order prior to Friday the 9th of December 2022 to give your order the best chance of arriving prior to Christmas.

Order Tracking

Once your order has been packed and is ready for dispatch, we will send you an email advising that your order is packed and ready to be collected by the courier. Once your package leaves Tambo Valley Honey you will receive an email or text with your tracking number.

Product Delivery Restrictions

Western Australia
Due to domestic quarantine restrictions, the following products can not be shipped to Western Australia:

All Honey (liquid & creamy), honeycomb, all honey gift packs, beeswax candles, beeswax, furniture polish

• Bee Balm – all varieties
• Lip Balm – all varieties
• Bee Friendly Seeds
• Nougat – all varieties
• Sparkling honey drinks

Tasmania
Due to domestic quarantine restrictions, we cannot send honeycomb or raw beeswax into Tasmania. All other products may be shipped into Tasmania.

Kangaroo Island
Kangaroo Island is a Ligurian Bee Sanctuary Carrying honey, bees and bee products onto the island is prohibited.